Welcome to the Gartner IT satisfaction survey. Your input is important to our ability to improve the IT services provided to you by the Information Technology department.

Please take a few minutes to completely fill out the survey including your comments. (A narrative section is provided for each service you rate. Please be as clear, concise, and constructive as possible in your comments so we have a better understanding of the issues that are important to you.) This survey typically takes approximately 15 minutes to complete.

Note: This survey is hosted by Gartner and is located on their website to ensure participant confidentiality and independent results.

Please use the buttons at the bottom of the page to navigate the survey. If you need to exit and return to the survey at a later time, just click on save at the bottom of the page and then click on the link contained in the email invitation to return.

Welcome to the 2020 IT Customer Satisfaction Survey. ABC has engaged an outside source, Gartner Inc., to conduct an independent ABC Information Technology (IT) Customer Satisfaction survey. This questionnaire addresses IT services and support provided by ABC. Your input is critical and will be helpful to ABC in improving the service we bring to you. Please take a few minutes to fill out the questionnaire completely and include your comments.

The due date for your response is Day, 0X, XX, 2020. Your cooperation in completing the survey in a timely manner is greatly appreciated. Thank you for your assistance.

Here are a few things to help you understand and complete the survey:

  • The survey is divided into two categories: (1) Specific IT services and (2) General criteria that measure your overall satisfaction with delivery of IT services.
  • For services that you check as important and having recent experience with, you will be asked to rate separately the importance of that service to you and your satisfaction with that service.
  • A narrative section is provided for each service you rate. Please be as clear, concise, and constructive as possible in your comments so we have a better understanding of the issues that are important to you.
  • Please use the buttons at the bottom of the page to navigate the survey.
  • If you need to exit and return to the survey at a later time, just click on the Save button below. When you’re ready to return to the survey, click on the link in the original email invitation. As long as you are using the same computer you will be returned to the survey at the point you left it.

Depending on the number of items selected, this survey typically takes approximately 15-20 minutes to complete. If you encounter difficulties please contact ABC Support @ xxx-xxx-xxxx or via email at Support@ABC.com. Thank you in advance for your participation
Next
Save