Welcome to the Gartner Customer Experience & Technologies Summit 2020 research study.

The purpose of this study is to help us develop the global agenda for the conference .

How to complete the survey:

• Depending on your responses, the survey should take approximately 15 minutes to complete.


• We encourage you to check your answers before continuing from one screen to the next.


• Please do not use your browser’s “Back” button unless the question indicates it is okay to move backward in the survey.

Privacy notice:
All information you provide will be used for research purposes only. All data will be analyzed in aggregate, and none of your responses will be identified with your name or your organization’s name.

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